We understand that data is an asset to any business.

Data if not made readily available in a meaningful format at a desired moment may result in a loss of business opportunity & affect customer satisfaction levels

Our experienced pool of human resources & robust processes well supported with technology has made handling even the most complex data projects a simple task.

Application Form Processing, Data digitization, Catalog conversion, Image processing, Data warehousing services are offered by CD Infotech.

Our expertise is to set up a process & provide solution to convert documents/ images in digital format. Our indigenous dynamic single application gives you various options to process any project through manual/ single entry or maker checker or D1- D2- Compare, with proofing and editing, delivering accurate data entry results provided in requisite output.

Document Management & Warehousing is one of the important components of customer life cycle management; it assists multiple query resolution & statutory compliance in many cases.

CD Infotech has the knowledge to treat the documents against damage & warehouse by placing the physical documents in proper condition in pouches/ folders, cartons & racks to retrieve them as & when required through our technology solution, trained manpower and quality check team with in required TAT (Turn around Time).

Back Office support can be provided to various businesses in handling their deskwork, MIS reports, office logs & activities such as Invoice Processing - Order Management - Payroll processing - Market survey – Questionnaires - Online forms - Shipping documents – Bulk Printing - Mailing et al

Bulk scanning from hardcopies along with Indexing and Archiving is the service we offer. Physical verification with the images is done to ensure the highest level of accuracy. We provide cost effective services to scan all types of documents using the latest technology available along with post scanning techniques as per the client‘s requirement. An organized conversion process helps in managing the paper and labor involved in moving large volumes of documents. Line activities - Document scanning, File naming, coding & indexing, File search & retrieval solutions

CD Infotech with the help of its abilities in the voice based services integrates into your Business team/s assisting in acquiring & servicing customers resulting in improved effectiveness, thus enabling a healthy portfolio & wider prospect base.

Retention: Despite Sales teams effort there are certain issues and/ or miscommunication which creates possibility of losing a customer. These customers are called, a patient hearing helps understand the issue, a suitable resolution is provided, waivers and/ or freebies are used as retention tools based on the situation.

Collection is conducted by calling customers whose outstanding payments are over due or about to due. Customers are politely requested to make the payment in order to enjoy uninterrupted services. Based on the aging, value, history the approach is designed in accordance with the principal; cases where contact is not established are attended by Field executives within their designated area.   

Profiling, updation & Currentization is a smart way of realizing value on existing portfolio.

By deploying Strategic teleservices aided with Field support, we can work on data segmentation and analysis to help you in forecasting & strategizing.

We can update and enhance your existing customer database by getting current contact status, updated addresses, e-mail ID & any other relevant detail.

This will offer multiple benefits like periodic customer health check, top of mind recall, retention, referral, cross sell & up sell et al

Customer Service as the term suggests is to ensure that post sales or acquisition, the customer is happy with the product or service for which the engagement is in force & that timely resolution, assistance, information is provided through highest service levels.

The initial interface is through an inbound customer contact & subsequent action is necessary if not resolved over phone, the action of fulfillment is based on the need 

The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue.

Lead Generation is most effective through outbound Telecalling; it is a personal marketing and sales lead generation technique that offers a result oriented alternative to other options like event, web, print etc & field selling.

Both B2B and B2C campaigns can be targeted & you can reach maximum decision-makers optimizing the cost per contact. Right agent selection, training, script, tracking & timely follow up will help achieve targeted results. The other key pre-requisite is to work on logically mined & NDNC scrubbed Data

AVCV thrives on accurate and timely information & our delivery model is structured around selection & training able manpower, following the right process & incorporating a strong audit mechanism and driven by technology to arrest misinterpretation of facts

AVCV activity is conducted by desk authentication & field validation, the address is confirmed at both office and residence as specified by the creditor, any correction, landmark etc is captured. Assessment of the customer’s antecedents, standard of living, assets owned by the customers, rapport in the locality, profession, default history, political affiliations etc are verified & noted as per the requirement of our principal, this is based on the nature & value of the credit availed

We can design a judgmental credit rating engine, where critical parameters & sub-parameters can be assigned dynamic weight scores mutually agreed basis the principal’s business requirement. The data collected can be fed in to the application & credit appraisal can be carried by generating scores & assist in providing limits logically.

A standard process of field verification entails importing cases; printing of labels, Pre/ Post telecalling allocation, allocation of cases to FOS according to areas & collecting route plans to audit, feedback of visit from executive, Data entry of the cases in software, Audit of the entered cases, credit review of the field, telecalling & captured data, Export to Client at the scheduled timelines.

Payroll Processing - Salary & Benefits structuring consulting, Payroll, leave management, F & F processing, Standard Reports & MIS, Employee query handling, Pay slips e-mailing, SMS Salary disbursement, statutory compliance/ deduction and Tax computation/ advice

Accounts Payable - Inwarding of bills, Approval and Supporting documents as per policy check list, Approving accounting Entries, Posting accounting Entries in system, Printing of Cheques, Dispatch of Cheques

Accounts Receivable - Receipt of list of outstanding payments, Telecalling and Field Visits, Query/Dispute Resolution, Collection of Cheques, Deposition of Cheques

Reconciliation – Semi-Automated Process between two databases like Purchase List, Reversal List, Bank-book, Bank Statement, Cash Management Statement, Loan Account etc.

Temp staffing needs are serviced through our time tested and budget -bound approach; the employees administratively are on the rolls of CD Infotech Pvt. Ltd. While functionally reporting in to client at site, the arrangement is a co-employment between a Client, CD Infotech & the Employee

This enables Clients to maximize internal resources to focus on core business & makes scaling/ downsizing relatively convenient

All administrative, HR, Payroll functions & statutory compliance is carried out by us allowing the client to save time, cost & effort